Waiver Flow B: Trauma-Informed Bodywork/Massage Therapy Service Agreement & Liability Waiver

Feb 26, 2025

Updated: 04.22.26 | Version 2.2 — FINAL

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Quick Overview
Section 1: Flow B Services Overview
Section 2: Potential Benefits & Risks
Section 3: Health Screening & Medical Clearance
Section 4: Trauma-Informed Touch Consent (Bodywork & Massage Services Only)
Section 5: Emergency Protocols
Section 6: Scheduling, Billing & Cancellation Policies
Section 7: Recordings & Data Management
Section 8: Optional Testimonial & Marketing Consent
Section 9: Legal Disclaimers & Liability Waiver
Section 10: Comprehensive Acknowledgment
Section 11: Signature & Agreement
Questions or Concerns & Related Documents

QUICK OVERVIEW

This agreement covers hands-on bodywork and somatic therapy services at The Body Intuitive, including massage, myofascial release, breathwork, and movement guidance. Sports recovery services (compression therapy and infrared sauna) may be added to your bodywork package or purchased separately.

Important: You have already agreed to The Body Intuitive's Master Service Agreement, which covers general policies, billing, data privacy, and legal disclaimers. This document covers only Flow B service-specific consent.

BEFORE YOU SIGN: You understand what these services involve, how to communicate your boundaries, accept the potential benefits and risks, and are physically fit to participate.

SECTION 1: FLOW B SERVICES OVERVIEW

1.1 What Is Flow B: Trauma-Informed Bodywork & Massage Therapy

Flow B Bodywork services include:

Therapeutic massage (various techniques and pressure levels)
Myofascial release and soft tissue work
Assisted stretching and mobility work
Breathwork and somatic awareness practices
Grounding and nervous system-supportive touch
Guided movement and posture coaching

Services are customized to your body, history, and goals. For a complete overview of bodywork services, please visit our Bodywork page (www.thebodyintuitive.com/bodywork).

1.2 What Is Sports Recovery (Optional Add-On)?

Sports Recovery Services include:

Compression Boot Therapy: Pneumatic compression applied to legs/hips to enhance recovery (up to 30 minutes)
Infrared Sauna Therapy: Dry heat sauna for recovery support and relaxation (up to 30 minutes)

You may add these services to your bodywork package or purchase separately.

SECTION 2: POTENTIAL BENEFITS & RISKS

2.1 Bodywork & Massage Therapy Benefits

You may experience:

Reduced pain, tension, and stress
Improved sleep, mood, and energy
Increased body awareness and sense of safety
Greater clarity around your needs and boundaries
Enhanced capacity for presence, regulation, and connection
Improved mobility and functional movement
Reduced mood imbalance and improved nervous system resilience

Results vary and cannot be guaranteed.

2.2 Bodywork & Massage Therapy Risks

Somatic bodywork may involve temporary discomfort or activation. You are NOT required to "push through" discomfort. These responses are normal and often part of the healing process, but they may feel intense or unfamiliar.
Physical Symptoms: Temporary soreness, fatigue, or muscle strain; mild bruising or sensitivity to touch; temporary stiffness; dizziness or lightheadedness; temporary exacerbation of existing symptoms.
Emotional & Somatic Symptoms: Emotional activation (sadness, anger, fear, numbness, grief); memories or sensations from past experiences surfacing; strong somatic sensations (tingling, heat, cold, pressure); feelings of vulnerability or emotional intensity; temporary overwhelm if pacing exceeds your capacity.

2.3 Sports Recovery Services Benefits

You may experience:

Muscle soreness reduction
Relaxation and stress reduction
Enhanced circulation and blood flow
Improved recovery from training or competition
General wellness support

Results vary and cannot be guaranteed.

2.4 Sports Recovery Services Risks

Potential temporary discomforts include:

Minor skin irritation (compression therapy)
Mild dizziness or lightheadedness (sauna)
Dehydration risk (if not hydrated properly)
Temporary fatigue (desired response)

You are NOT required to "push through" discomfort. If you feel dizzy, uncomfortable, or unbearably hot, exit slowly and notify staff immediately.

☐ I acknowledge and understand the Potential Benefits and Risks

SECTION 3: HEALTH SCREENING & MEDICAL CLEARANCE

3.1 Medical Responsibility

You agree that it is YOUR responsibility to:

Consult with your physician if you have any medical conditions that may be affected by bodywork or heat/compression
Disclose any contraindications to your provider
Obtain medical clearance if needed
Determine appropriateness of these services for your health status
Not use these services if you are currently under the influence of alcohol or drugs

3.2 Health Screening & Contraindications

Before using bodywork or sports recovery services, you must review contraindications:

Bodywork Contraindications: For detailed information, see thebodyintuitive.com/bodywork
Compression Therapy Contraindications: Review at https://www.thebodyintuitive.com/blog/CompressionGuide
Infrared Sauna Contraindications: Review at https://www.thebodyintuitive.com/blog/SaunaWelcomeGuide

If you answered YES to any contraindication, consult your physician before using these services.

3.3 Representation of Fitness

You represent and warrant that:

You are physically capable of participating in bodywork and/or sports recovery services
You have disclosed any relevant health concerns to your provider
You are not pregnant (without medical clearance)
You are not under the influence of alcohol or drugs
You will hydrate adequately before and after services (especially sports recovery)

☐ I confirm that I am sufficiently fit, physically and mentally, to participate. I have disclosed all relevant medical conditions and reviewed all contraindications.

☐ In consideration of being permitted to participate in bodywork and/or sports recovery services at The Body Intuitive LLC, I agree to assume full responsibility for any risk, injuries, or damages, known or unknown, which I might incur as a result of participation in the activity.

SECTION 4: TRAUMA-INFORMED TOUCH CONSENT (Bodywork & Massage Services Only)

4.1 How We Ensure Your Safety

Your provider uses trauma-informed practices to keep you safe and in control:

Before the Provider Offers Touch:

We explain what we propose to do
We tell you which body areas will be involved
We explain the purpose of the technique
We ask for your explicit consent before starting any new touch or technique

During Your Session:

Your provider continuously checks in and receives feedback
You can change your mind at any time
Your provider watches for signs of overwhelm or distress
If we notice you're uncomfortable, we pause or stop—even if you don't say anything

4.2 Your Right to Consent & Revoke Consent

Consent is ongoing and can be withdrawn at any time. You can say:

"No"
"Stop"
"Less pressure” or “That's too much"
"Pause"

At any point, for any reason, without explanation or justification. Your provider will stop immediately. You do not need to justify your decision. Your choices about touch will never be used as punishment or retaliation and will not affect your access to services or pricing.

4.3 The Red-Yellow-Green Communication System

To support clear, real-time communication during sessions, you are educated on and encouraged to use this system:

GREEN = "This is good, this feels right, continue"

You feel comfortable, safe, and present in your body
The pressure, pace, and technique are working well
Your provider should continue with the current approach

YELLOW = "This is approaching my limit, slow down or check in"

You are feeling some discomfort, tension, or uncertainty
The pressure, pace, or technique is too much or not quite right
You want your provider to pause, reduce intensity, adjust, or check in

RED = "Stop or discontinue treatment immediately "

You are experiencing pain, overwhelm, dissociation, or distress
You want or need the technique or touch to stop immediately
There is no negotiation—your provider will stop right away

How to Use This System:

Speak your color at any time during your session
You can change colors as your experience changes (yellow can become green after an adjustment)
Your provider will honor your color call immediately, every time, without question or judgment
Using colors makes it easier to communicate, especially if verbal communication is challenging

For detailed information on trauma-informed touch practices and how we ensure your safety and autonomy, see Master Service Agreement Section 2.2.

☐ TOUCH PREFERENCE ACKNOWLEDGEMENT: I acknowledge understanding the Red-Yellow-Green Communication System and my right to revoke consent at any time. If I experience pain or discomfort during the session, I will immediately inform my provider so that pressure and techniques can be adjusted to my level of comfort.

SECTION 5: EMERGENCY PROTOCOLS

The Body Intuitive is NOT an emergency or crisis service. If you have an acute medical emergency, psychiatric crisis, thoughts of harming yourself or others, or need emergency care:

Contact your primary care physician or insurance plan
Visit your local urgent care or hospital
Dial 911 for emergencies
Contact the National Suicide Prevention Line: 988

The Body Intuitive does not provide 24/7 availability and cannot guarantee immediate response outside of scheduled sessions. Services are not a substitute for professional advice from qualified professionals.

☐ I acknowledge and understand Emergency & Crisis Protocols

SECTION 6: SCHEDULING, BILLING & CANCELLATION POLICIES

6.1 Flow B: Bodywork & Massage Therapy Services

Service Expiration:

Single sessions expire 90 days after purchase
Packages expire 180 days after purchase
Expired services are forfeited and non-refundable
Individual sessions can be rescheduled up to 3 times before considered forfeited

6.2 Flow C: Sports Recovery Services (if added to your package)

Service Expiration:

Single-session services expire 30 days after purchase
Packages of 4 sessions expire after 90 days
Expired services are forfeited and non-refundable
Individual sessions can be rescheduled up to 3 times before considered forfeited

6.3 Scheduling & Cancellation (Both Flow B & Flow C Services)

Scheduling:

Please plan to arrive 5 minutes early to each session
Clients are expected to attend all scheduled appointments on time
If you are late for a session, you may lose some of that session time
Sessions are scheduled on a first-come, first-served basis
The Body Intuitive reserves the right to request appointments be rescheduled or delayed due to provider or client illness, or to comply with local, state, and federal health protocols

Cancellation Policy:

24 hours' notice is strictly required to reschedule or cancel a session
The full session amount is charged for missed meetings or cancellations made within 24 hours
No refunds or session credits are provided for cancellations made within 24 hours
For clients on packages, cancellations or no-shows within 24 hours are considered forfeited and decremented from the package total
Your package expiration date will not be extended for cancellations or no-shows within 24 hours

No-Show Policy:

If you do not arrive within 10 minutes of your scheduled session time, your session is considered a no-show and is forfeited
No refunds or credits are provided
The session will be charged in full and decremented from your active package (if applicable)

Your Responsibility:

Schedule all appointments before your service expiration date
It is your responsibility to reschedule before your service package expires

☐ I understand the scheduling, billing, and cancellation policies above.

SECTION 7: RECORDINGS & DATA MANAGEMENT

7.1 Notice of Recording

Audio-only recordings of sessions or portions of sessions may be made using secure, AI-assisted software for clinical and operational note-taking and charting purposes.

Important distinction:

Internal clinical recordings = used to support your care and stored securely
External marketing or testimonial use = requires separate, optional consent (see Section 8)

7.2 Consent to Audio Recording

California law generally requires the consent of all parties to record a confidential communication. By signing this Waiver, you provide your express consent to the recording of your sessions and related communications, whether conducted in-person or online, to the maximum extent permitted by law. Consent is provided in advance, knowingly, and voluntarily, and applies to any recording occurring during a session unless expressly stated otherwise in writing.

7.3 Permitted Uses of Recordings

By participating in services, you consent to recording and AI processing of session data (which may include your voice, image, likeness, or statements) for the following purposes:

Clinical Care (REQUIRED):

Session documentation and detailed notes
Treatment planning and progress tracking
Creation of personalized practice materials and home exercise programs
Continuity of care if you work with multiple providers

Service Improvement (REQUIRED):

Internal quality assurance and provider training
Service refinement and program improvement
Outcome tracking and effectiveness measurement

Testimonials or Marketing (OPTIONAL—Separate Consent):

Only if you separately consent in Section 8
Use in advertising, websites, social media, or promotional materials

7.4 Recording Policies by Modality

Bodywork, Massage & Hands-On Somatic Sessions:

NOT video recorded by default
Audio recordings MAY be made for clinical documentation purposes only

Online Consultations & Video Sessions:

MAY be video recorded to support instruction and personalized service delivery
Recording beyond standard modality practices will only occur with clear explanation and consent

7.5 AI-Assisted Client Charts & Notes

AI-assisted transcripts, summaries, and notes are reviewed as a courtesy but may contain inaccuracies. To the maximum extent permitted by law, the Company does not guarantee the accuracy of AI-generated content and assumes no responsibility for errors, omissions, or misinterpretations. Your provider is responsible for reviewing and correcting any inaccuracies in AI-generated notes to ensure your clinical record is accurate.

7.6 HIPAA Privacy & Data Management

☐ I acknowledge receipt of the HIPAA Notice of Privacy Practices available at https://www.thebodyintuitive.com/hipaa. I understand my data is collected, stored, used, and protected according to the Master Service Agreement Section 3.

SECTION 8: OPTIONAL TESTIMONIAL & MARKETING CONSENT

Important Note: This section is completely separate from clinical recording consent (Section 7). You may consent to clinical recordings while declining testimonials (your data stays private for your care only), or decline both. Declining testimonial consent will NOT affect your access to care or services.

8.1 What Is a Testimonial?

A "Testimonial" means any statement, review, quote, story, feedback, written content, audio, video, photograph, or other content you provide about your experience with The Body Intuitive.

8.2 Key Understandings

You may be asked to provide a testimonial, but you are NEVER required
You may consent to being requested to provide a testimonial without any obligation to provide content
You may decline any testimonial request at any time without explanation
Declining testimonial/marketing consent will NOT change your care, pricing, scheduling priority, or access to services
Consent to internal clinical recordings (Section 7) is separate from testimonial/marketing consent

8.3 California Right-of-Publicity Notice

Marketing/Promotional Use of a person's name, voice, photograph, or likeness may require prior consent under California law. By selecting an option below, you are providing your specific written consent for the Marketing/Promotional Use described in that option.

8.4 SELECT ONE Testimonial Consent Option

☐ OPTION A — Full Identification: I consent to The Body Intuitive using my testimonial with my full name and/or social media handle and may include my image/likeness and/or occupation in marketing/promotional use in any media or format (print, digital, social, video, audio, website).

☐ OPTION B — Limited Identification: I consent to The Body Intuitive using my testimonial with only my first name and/or image/likeness, without additional identifying information (no last name, no full handle, no contact details). Marketing/Promotional use may occur in any media or format.

☐ OPTION C — Anonymous Use: I consent to The Body Intuitive using my testimonial anonymously, with NO personally identifying information included. Marketing/Promotional use may occur in any media or format.

☐ OPTION D — No Marketing/External Teaching Use: I do NOT consent to my testimonial, image/likeness, recordings, or statements being used for marketing/promotional use or external teaching purposes. My feedback may be used internally only for care delivery and service improvement.

8.5 Right to Revoke Consent

You may revoke your testimonial/marketing consent at any time by submitting a written request to: support@thebodyintuitive.com

Important: Revocation will apply prospectively. Revocation may not require removal of materials already lawfully published or distributed prior to receipt of your revocation request, unless otherwise required by law or unless the Company agrees in writing to remove specific materials.

☐ I acknowledge that testimonial/marketing consent is voluntary, separate from my services agreement, and that I have selected one option above knowingly and without pressure.

SECTION 9: LEGAL DISCLAIMERS & LIABILITY WAIVER

9.1 No Guarantee of Results

The Body Intuitive makes no warranty or guarantee regarding any specific results, outcomes, or benefits of services provided. Results vary widely and are not guaranteed. You may experience some, all, or none of the potential benefits described in this Agreement.

9.2 Medical Disclaimers

The services provided by The Body Intuitive are NOT medical advice, medical treatment, diagnosis, or psychotherapy. Massage therapy and bodywork are NOT substitutes for medical care, mental health treatment, or other licensed healthcare services.

If you are experiencing a medical or mental health emergency:

Contact emergency services (911)
Call your physician
Contact a mental health crisis line

The Body Intuitive does NOT:

Diagnose, treat, cure, or prevent any disease or medical condition
Substitute for professional medical or mental health care

9.3 Waiver & Release of Liability

In further consideration of being permitted to participate in bodywork services at The Body Intuitive LLC, I hereby waive, release, and forever discharge The Body Intuitive LLC and its directors, officers, agents, employees, representatives, subcontractors, successors, and assignees, administrators, executors, and all others from any and all responsibilities or liability from injuries or damages resulting from participation. I also release all of those mentioned from any responsibility or liability for any injury or damages to myself, including those caused by the negligent act of any of those mentioned or others acting on their behalf, in any way arising out of or connected with my participation in bodywork services. I knowingly, voluntarily, and expressly waive any claim I may have against The Body Intuitive and its owners, contractors, and employees for injuries or damages that I may sustain as a result of participating in bodywork services. Furthermore, I agree to irrevocably release from all liability and waive any claims that I have now or may hereafter have against The Body Intuitive LLC, its family members, or any relatives for any and all personal injury, death, property damage, or loss of any kind sustained as a result of my participation in services. To the maximum extent permitted by California law, I hereby release, waive, and discharge The Body Intuitive, including its owners, officers, employees, contractors, agents, and representatives, from liability for injuries, damages, or losses arising out of or related to my participation in bodywork services.

9.4 Personal Responsibility & Informed Consent

You agree to:

Fully disclose all known physical conditions, injuries, medical diagnoses, medications, allergies, and relevant health information
Keep your provider updated on any changes to your health or circumstances before each session
Immediately inform your provider of any pain, discomfort, or concern during a session
Communicate your boundaries and limits clearly using the Red-Yellow-Green system or other direct communication
Take full responsibility for your own actions, limitations, and well-being
Maintain ultimate responsibility for any pain, discomfort, or adverse effects you experience during or after a session

☐ By checking this box, I agree that I have read, understood, and voluntarily consent to the Informed Consent policy at: https://www.thebodyintuitive.com/informedconsent

9.5 California Civil Code Section 1542 Waiver

I acknowledge that I have read and understand Section 1542 of the California Civil Code, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." I expressly waive and relinquish any rights or benefits under Section 1542 and any similar law of any jurisdiction. This waiver applies to BOTH known and unknown claims arising from participation in bodywork services provided by The Body Intuitive, to the fullest extent permitted by law.

☐ I acknowledge and understand all Legal Disclaimers and release The Body Intuitive from liability as outlined above.

SECTION 10: COMPREHENSIVE ACKNOWLEDGMENT

By signing this agreement, I confirm that I:

☐ Understand Services: I understand that The Body Intuitive provides trauma-informed bodywork and somatic therapy that are NOT medical treatment, diagnosis, psychotherapy, or a substitute for professional healthcare.

☐ Informed Consent: I voluntarily consent to receive bodywork services from The Body Intuitive.

☐ Accept Risks: I acknowledge the risks associated with bodywork services and assume full responsibility for any injuries or damages.

☐ Medical Responsibility: I understand that it is MY responsibility to consult my physician before participating and to disclose all relevant health information.

☐ Release Liability: I release The Body Intuitive and its owners, employees, and agents from liability for injuries or damages as outlined in this agreement.

☐ Agree to Touch Consent Practices: I understand and agree to the trauma-informed touch consent practices, including the Red-Yellow-Green communication system, and understand my right to revoke consent at any time.

☐ Understand Communication: I understand how my data is collected, stored, used, and protected, and I consent to audio recording for clinical documentation purposes.

☐ Acknowledge Testimonial Consent is Optional: I understand that consent to testimonials and marketing use is completely separate from clinical recording and is entirely optional.

☐ Confirm Legal Authority: I am at least 18 years old and have the legal authority to enter into this agreement.

☐ Confirm Master Agreement: I acknowledge that I have also reviewed The Body Intuitive's Master Service Agreement and understand that both documents apply to my services.

☐ I confirm all of the above and voluntarily agree to this Flow B Service-Specific Client Consent, Liability Waiver, and Service Agreement.

SECTION 11: SIGNATURE & AGREEMENT

By signing below, I confirm that I have read and fully understand this Flow B Service-Specific Waiver. I voluntarily consent to receive bodywork services from The Body Intuitive.

Client Name (Print): _______________________________________________

Client Signature: _________________________________ Date: __________

Client Date of Birth: _______ / _______ / _________

Email Address: _______________________________________________

Phone Number: _______________________________________________

QUESTIONS OR CONCERNS

A copy of this signed agreement will be provided to you and retained in your clinical file. You may request a copy at any time by contacting support@thebodyintuitive.com. Questions or concerns regarding this agreement should be directed to:

The Body Intuitive
Email: support@thebodyintuitive.com
Phone: 480-999-6087 (9am–9pm US/Pacific)
Hours: Closed Sundays, Thursdays, and holidays. Occasionally closed for immersions or travel.